Operations Management
Keep day-to-day operations moving with clear priorities, dependable follow-through, and an experienced eye on the details.
- Workflow oversight
- Process improvement
- Vendor coordination
Remote Operations Management
Your business,
running better.
Experienced operational leadership for business owners who are ready for clearer systems, smoother workflows, and reliable follow-through.
18+Years in business
11+Year client relationships
15Businesses supported
Calm behind the scenes.
Confident out front.
More than task support
You don't need another set of hands. You need someone who sees the whole picture.
I help entrepreneurs, agencies, and growing businesses connect the details—people, processes, priorities, and systems—so the work moves forward without everything depending on you.
How I support your business
Operational support that creates breathing room.
Flexible, experienced support shaped around the way your business actually works—not a one-size-fits-all package.
Project Coordination
Turn moving pieces into an organized plan—coordinating people, timelines, documentation, and deliverables from start to finish.
- Timeline management
- Team coordination
- Project documentation
Systems & SOPs
Build repeatable processes that create consistency, reduce bottlenecks, and make your business easier to manage and grow.
- SOP development
- CRM workflows
- Automation support
Executive Support
Protect your time and attention with proactive support for calendars, inboxes, meetings, contracts, and changing priorities.
- Calendar & inbox
- Contract administration
- Confidential support
Financial Administration
Maintain dependable back-office financial processes so invoicing, records, payroll coordination, and expenses stay organized.
- Bookkeeping
- A/P & A/R
- Payroll coordination
Client Experience
Create a professional, responsive experience from first inquiry through ongoing service—with communication that builds trust.
- Client communication
- Onboarding
- CRM management
Serving growing businesses
since 2008
Meet Jen
Steady, experienced support for the work behind your business.
I'm Jennifer Gallaher, a Remote Operations Manager and the owner of Virtual Assistance by Jen.
For more than 18 years, I've helped business owners bring order to busy back offices, strengthen client experiences, and turn scattered ways of working into dependable systems.
My clients trust me to think ahead, protect the details, communicate clearly, and keep important work moving—often for many years.
QuickBooks Certified BookkeeperGusto Payroll Certified
What changes
Less reacting.
More momentum.
Strong operations should make your business feel lighter—not add another layer for you to manage.
- 01
Your priorities stay visible and on track
- 02
Your processes become clear and repeatable
- 03
Your clients receive timely, thoughtful support
- 04
Your back office runs without constant oversight
“
She is more like a business manager than a VA. She organizes parts of my business so everything runs smoothly.
— Charlotte Laubo Berg, long-term client
Ready for smoother operations?
Let's make your business easier to run.
Tell me what's taking too much of your time, where work is getting stuck, and what dependable support would make possible.